Privacy Policy

Privacy Commitment

At SonicBlue ("we," "our," or "us"), protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://www.sonicblue.ai, use our services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

IMPORTANT NOTICE REGARDING SMS DATA

SonicBlue DOES NOT sell, share, rent, or disclose customer SMS opt-in information, phone numbers, or consent records with affiliates or third parties for marketing or promotional purposes.

Text messaging originator opt-in data and consent records remain strictly confidential and are used solely to provide the messaging services you have requested.

1. Information We Collect

We may collect the following categories of information.

Personal Information

This may include:

• Name
• Email address
• Phone number
• Mailing or physical address
• Payment information when making purchases or requesting services
• Communication consent records, including SMS and email opt-in timestamps

Non-Personal Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Cookies and similar tracking technologies

Customer Communications

We may retain records of:

• Customer inquiries
• Appointment requests
• Scheduling information
• Service history
• Customer preferences
• Feedback and reviews

2. How We Use Your Information

We use your information to:

• Provide requested services
• Schedule and manage appointments
• Process transactions and payments
• Respond to inquiries
• Send appointment reminders and service notifications
• Improve our website and customer experience
• Maintain communication preferences and consent records
• Prevent fraud and enhance security
• Comply with legal obligations

3. SMS Messaging & Compliance

SMS Program

If you choose to opt into SMS communications, you consent to receive text messages related to our services, including:

• Appointment reminders
• Appointment confirmations
• Customer support communications
• Scheduling updates
• Important service notifications

Opt-In & Consent

We only send SMS messages after receiving your explicit consent. We maintain timestamped records of all SMS opt-ins and comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and other applicable federal and state laws.

Opt-Out

You may opt out of SMS messages at any time by replying STOP to any text message. After opting out, you will receive one confirmation message verifying your request. No further SMS messages will be sent unless you opt in again. Opt-out requests are processed promptly.

Message Frequency

Message frequency varies depending on:

• Scheduled appointments
• Customer requests
• Ongoing service communications

We do not send promotional SMS messages without your separate consent where required by law.

Help & Support

Reply HELP to any SMS message for assistance or contact us directly:
Email: kenton@sonicblue.ai
Phone: +1 (218) 940-9023

Carrier Information

Standard message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages. Supported carriers include, but are not limited to:

• AT&T
• Verizon
• T-Mobile
• Sprint
• Most regional U.S. carriers

SMS Data Protection

No mobile information, including SMS opt-in data or consent records, will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with trusted subcontractors and messaging service providers solely for the purpose of delivering text messages you have requested. All other uses specifically exclude SMS originator opt-in information and consent records.

We maintain appropriate administrative, technical, and physical safeguards to protect SMS-related information.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following situations.

Service Providers

We may share information with trusted third-party providers who help us operate our business, including:

• Payment processors
• Appointment scheduling platforms
• Website hosting providers
• Customer communication providers
• SMS delivery providers

These providers are contractually required to safeguard your information.

Legal Requirements

We may disclose information when required to:

• Comply with applicable law
• Respond to legal process
• Protect our legal rights
• Prevent fraud
• Respond to lawful government requests

Business Transfers

If our business is involved in a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction while remaining subject to this Privacy Policy.

SMS opt-in information and consent records are never shared with third parties for marketing purposes. This exclusion applies to all categories above except messaging providers required to deliver SMS services you have requested.

5. Data Security

We maintain commercially reasonable safeguards designed to protect your information, including:

• Encryption of sensitive information
• Secure network infrastructure
• Access controls and authentication procedures
• Employee privacy training
• Regular security monitoring
• Secure backup systems
• Incident response procedures
• Compliance with applicable breach notification laws

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Measure service effectiveness
• Enhance user experience

Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent for future communications
• Opt out of marketing emails by clicking Unsubscribe
• Opt out of SMS messages by replying STOP
• Request information regarding how your data is processed
• Submit a complaint to an applicable regulatory authority

To exercise these rights, please contact us using the information below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by SonicBlue.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will become effective when posted on this website. The most current version will always display the updated Effective Date. If significant changes are made, we may notify you by email or through a notice on our website.

10. Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact us:

By accessing or using our website and services, you acknowledge that you have read and agree to this Privacy Policy.